Effective date: 26 September 2026
This policy explains how payments, cancellations and refunds work for Accountable. If anything is unclear, email us at .
1. Subscription payments
- To start a 7-day trial, you select a plan and enter payment details in Paddle checkout. Paddle does not charge during the trial. At the end of the trial, Paddle charges the selected plan unless you cancel before the trial ends.
- The plan price, billing interval, and trial length are shown during checkout.
- Paid plans are billed monthly or annually, depending on the plan you choose. You are charged at the start of each billing period.
- Plans renew automatically at the end of each billing period until you cancel.
- Payments are processed by Paddle. We never see or store your card number.
2. Cancelling your subscription
- You can cancel at any time in the app, or by emailing us.
- When you cancel, your plan stays active until the end of the period you already paid for. You will not be charged again.
- Uninstalling Accountable from Shopline does not cancel a paid plan by itself, so please cancel the plan first.
3. No refunds
All payments are final. Once you have paid, we do not give refunds, including for unused time, partly used billing periods, forgetting to cancel before a renewal, or changing your mind.
4. Refunds for errors on our side
The only time we give a refund is when the error is ours. For example:
- you were charged twice for the same period;
- you were charged the wrong amount;
- you were charged after you cancelled on time;
- a verified problem on our side stopped you from using Accountable and we could not fix it.
Tell us within 30 days of the charge. If we confirm the error, we will refund the amount charged in error.
5. Free trials and promotions
- Paddle does not charge during the 7-day trial. At the end, Paddle charges the plan you selected at checkout unless you cancel before the trial ends.
- Discounted or promotional plans follow the same rules as normal plans.
6. How to ask for a refund
Email with:
- your store name and the email address on your account;
- the date and amount of the charge;
- a short description of the error.
7. How refunds are handled
- We review requests within 5 business days and reply with a decision.
- Approved refunds go back to the original payment method through Paddle.
- Your bank may take 5 to 10 business days to show the refund.
8. Your legal rights
Where the law in your country gives you refund or cancellation rights that cannot be removed by agreement, those rights still apply.
9. Changes to this policy
If we change this policy in a way that matters, we will update the effective date above and tell you by email or in the app before the change takes effect. Changes do not apply to payments already made.
10. Contact
Questions or refund requests: .